Aircomplane.com™

Flyer Information - Helpful Websites

When your Spite Attendant Crew launched Aircomplane.com, we were determined to make it more than a bitch site. It was important to us to provide actual, helpful information on convincing the airline industry we deserve a better flying experience AND as a voice for those among us who have not been heard.

We realized that as with many relevant blogs, however, we may ultimately not have control over the tone it would take. We’re pleased with the direction it has taken and grateful for your input and support.

We have been monitoring the air travel situation closely, and there is a great deal being discussed about a “Passengers’ Bill of Rights.” We will be discussing that in detail here shortly and bringing you up to speed on where it’s going (or not). In the meantime, we have identified some helpful website resources for you.

Airsafe.com is a helpful site with a section dedicated to “How to Complain About Your Airline Service.” See it here. Some other areas they cover that should make for an easier and more event-free trip are:
Top 10 Baggage Tips
Things you Should Not Bring on Board
Cabin Safety Tips
Power Tips for Using the Internet

A special thanks to contributor Matt for suggesting Gethuman.com. We encourage you to spend some time on this site. It really brings to light some of the basic customer service issues to which we, AS THE ONES SPENDING THE MONEY WITH THEM, are entitled. Make sure you visit the Gethuman.com Core Principles and www.gethuman.com/us. The former should be sent en mass to every airline executive you can locate, and the latter is a list of airline (and other) phone numbers and the quickest way to bypass their voice mail systems. Great job, guys...and their readers (and Matt gets a free t-shirt).

Last word here. Joe Sent Me (www.joesentmen.com) is a helpful, real site for business travelers. Check it out.

More soon.

Remember, it's your money, you are the passenger, and you are entitled to respectable customer service and value for your business. Don't take crap you don't deserve. Complain until they hear us, and let Your Spite Attendants know if we can help (info@aircomplane.com).

 

Getting In Touch

Let's face it, any of us who have a legitimate complaint against an airline can go to a website like www.airlinetollfree.info and relegate ourselves to voice mail hell. Ever wonder what the retired sadists from The Inquisition are doing now? Yep, they program voice mail systems. That won't get you anywhere.

But let's go at this differently. If you run across a specific phone number, extension, or email (or even snail mail!) address that YOU found to be particularly useful and effective with DIRECTLY COMMUNICATING WITH THE AIRLINE, then put it here for all of us to see. We at Aircomplane.com™  will categorize them and keep them as clean, current, and easy to view as possible. If you have something to say to them that needs to be heard by a REAL PERSON, we want to help.

It is our right as consumers, and our duty to each other, to use this form of communication to challenge theirs. Airlines certainly have no shortage of money advertising and marketing their service, legroom, and "friendly" employees. They just don't want to spend it defending themselves, even when we as consumers have a legitimate reason to be upset! You have the right to talk to a real person, not some phony 800 number only designed to frustrate you further. So if you know of a way to TALK to them and make them explain themselves that we don't know about, share it with the rest of us. We want our service to be your service!

(photo courtesy of Getty Images)