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September 13, 2007

Airline Schedules Fodder for Late Night Talk Shows? Really?

On the surface, readers of Aircomplane.com should be somewhat relieved to hear that we appear to have some company in pushing the airlines to get their delayed, overbooked, arrogant, selfish, irresponsible, mis-managed acts together. The Federal Aviation Administration (FAA), specifically FAA Administrator Marion C. Blakey announced this week that "Airline schedules have got to stop being the fodder for late-night monologues. And if the airlines don't address this voluntarily, don't be surprised when the government steps in." Please, surprise US!

Here are some of the related articles from ABCNews.go.com and CNN.com.

As previously mentioned here in both commentary and the actual report from the Department of Transportation, July 2007 showed the airline industry’s worst on-time performance since 1995 – the year such data was first tracked.

But, alas, we cannot get too excited. First, Ms. Blakey made her announcement during her last official speech as head of the FAA and two, Air Transport Association spokesman David Castelveter reportedly said "No carrier is going to be willing to reduce its schedule unless we see that industry addresses all of the causes of delay."

“ALL” of the causes of delay? You mean the passengers? Sorry, you didn’t mention us…Those of us with children, special needs, and who may only fly once or twice a year and not wise to the ways of the cattle car mentality? (PUBLISHERS' NOTE:  We get the general need for the bovine-like conveyance of large groups of people, but we don't appreciate being branded by the iron-hot stares of arrogant and condescending fright attendants during what should be a customer service interchange.) Hmmm….Can we make a list of "all of the causes of delay," too? How about overbooking, aggressive adherence to impossible but-we-guess-they-look-profitable on spreadsheets schedules and a lack of overall responsibility to those whom you purport to serve as “customers.” OK, send us a list, Mr. “spokesman” for the ATA. We’d like to see it, and we’ll certainly publish it. And our readers will absolutely help complete it.

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  • Here is the Department of Transportation's Complaint Form - Keep a copy with you when you travel. The Aviation Consumer Protection Division (ACPD) operates a complaint handling system for consumers who have bad service. Take names, dates, times, and circumstances, and use it! You will be helping all other airline travelers by reporting your unpleasant experiences and identifying them. Complaint Form

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